IT Technical Support Manager
- Isle of Man
Description
This role is focused on the day to day operational and technical support of I.T. Department, managing and co-ordinating the day to day I.T. Infrastructure and support.
The main mission of this role is to develop and support IT systems whilst understanding the business support needs and providing a high standard of customer service.
Key responsibilities include:
- Management organisation of the I.T. technical support department. Being part of a team ethos in being able to support and manage the department’s day to day operation and support.
- Deal with incoming support telephone calls and email enquiries; building rapport, establishing needs and appropriately allocating to relevant individual / actively resolve call themselves.
- Assessing risk and suggesting and implementing change where applicable.
- Being a pro-active leader of the IT function, offering a high-level of customer service to the Group.
- Monitor and maintain systems and alerts to ensure IT operations are secure and operational.
- To ensure that the business continuity of IT system is maintained and developed.
- Help support the business applications and give guidance to internal and external customers.
- Support the business teams effectively within normal and outside of business hours.
- To be a representative for ISO and GDPR on I.T. systems and security to ensure policies are in place and followed.
An IT recognised qualification or degree and a minimum of 3 years' work experience is essential, along with excellent proficiency in Microsoft Office and knowledge of computer technologies and infrastructure (SAN, Virtualisation, Networking and Server environments).
Benefits
We offer a competitive salary and benefits within the security of a successful hospitality group with over 150 years of continuous operation. We also offer a results-rewarding environment with excellent opportunities for onward advancement.
How to Apply
To apply, please email your C.V. to careers@hb.im
Closing Date
24 August 2018